We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple return and refund policy.
1. Returns
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a return and send you a replacement product, or issue a refund if the product is unavailable.
To initiate a return, please:
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Contact us at [email protected] with your order number and details of the product issue
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Provide clear pictures of the damaged or defective item
2. Refunds
Refunds will be processed through the same payment method used for the purchase. Since we only offer Cash on Delivery (COD) as a payment method, the refund will be issued via bank transfer or other mutually agreed-upon methods.
Refunds will be processed within 7-10 business days of receiving the returned product.
3. Non-Returnable Items
Certain items are non-returnable, including:
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Custom-made or personalized products
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Products that have been opened or used, unless they are defective
4. Shipping Fees
Shipping charges are non-refundable. If you are returning a product, you will be responsible for the cost of return shipping unless the product is damaged or defective.
5. How to Contact Us
For any questions related to returns or refunds, please email us at [email protected].